I started to work at home as a hybrid customer service representative in 2018 and joined Upwork. My first & current work online is handling incoming & outgoing sales calls, answering emails and chats, and processing orders . My customer service role is to attract potential customers by answering product and service questions, and resolving complaints via phone, email, chat and ticket. I'm hardworkig and a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have an exceptional problem solving skills. I have good English communication skills and can operate new computer programs very fast.I'm a team player & can get along with people very well. I am always willing to go extra mile to give customer an outstanding customer experience. I’m a proactive Customer Service Assistant with more than 8 years of experience in BPO industry handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I had worked in a technical support account based in US for almost 3 years. My responsibilities includes assisting customers on their cellular phone lines, selling phones & loads using customer's credit card, and helping them how to do the troubleshooting steps. I had worked also in an insurance company based in US for 5 years. My role was a back office señior processing expert. I made an outbound calls to the the agents, agent's assistant or policy owners regarding their insurance policy account like withdrawals, transfers, changing ownership & beneficiaries, and etc. I was also given a special tasks in providing not in good order issues directly to the 3rd party insurance companies and working on returned checks. I am also knowledgeable and experienced in the following tools; -Zendesk -Tickets -Shipmonk -Stripe -Authorize.net -Desk.com -Livechat -Ultracart -Sears Order fulfillment -customer service dreamware...

You can call me Dana. I am a native of the wonderful country of the Philippines. I am 29 years old. I finished my Business Degree at the Technological University of the Philippines. I have over 7 years of customer service experience both in a corporate settings and home-based. It has been my passion to provide the best customer support as I get a sense of accomplishment and personal satisfaction in helping customers feel happier and putting smile in their faces....

I have 5 years of experience combined as Tech Customer Support for multinational companies 1.5 years Tech company, 2.5 Telecommunications company and 1 year at a Game development company....

Hi, My name is Cyhania Kameka. I am a very service focused and hardworking individual. I am highly competent in the customer service field. . Knowledge of Zendesk, HelpScout, Shopify, Freshdesk, Intercom .Ability to provide customer support via email or chat . Native in English . Knowledge of MS Office .Problem Solving Skills...

My name is Randa Decena, 25 years old. I mostly learned my skills from being Customer Service Representative for a US-based online shopping company for 3 years. As a CSR, I developed great conversational skills and maximum patience in handling customers. I make sure that on their first contact, I am able to assist with whatever concern they have and provide them with a resolution that can surely guarantee their customer satisfaction. During my stay with the company, I was able to assist trainers in their sessions with new hires. In our production floor, I was assigned as a Subject Matter Expert which helps other agents if they need assistance in handling customers. Basically, I was like a walking Knowledge Based system. I can also be a Virtual Assistant for any accounts related to retail, drop-shipping, marketing, and any other services. I can take up instructions and can master tasks in a matter of days mostly hours. I am also open to learning new skills!...

Experienced and dedicated Data Analyst, identifying efficiencies and problem areas within data streams, while communicating needs for projects. Adept at receiving and monitoring data from multiple data streams, including SQL, and Excel data sources. Bringing forth the ability to synthesize quantitative information and interact effectively with colleagues and clients. Proven track record of generating summary documents for senior management for monthly and quarterly audit and compliance reporting...

I worked for a total of 11 years in different positions in 2 different countries 9 years in the Philippines & 2 years in Dubai, United Arab Emirates. Most of my experience is done as a Customer Service. Part of the Service Delivery Team with a modest amount of practical knowledge in MS Office Application, Zendesk, Shopify, and other CRM's. As a customer service, I like to solve problems. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. I've been able to quickly uncover a customer's pain point and identify a strategic solution. With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive. My intellectual curiosity also drives me to be a lifelong learner. My specialties: + Customer Care + Administrative + Data Entry + Billing & Invoicing + Sales Management + Inventory Controller + Logistics and Operations + Transcription...

There are many components to customer service, and we need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Finally, customer service is about clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of the service....

IT Helpdesk/ Open Ended Coder/part-time photographer/...