Chantelle Mavunga

I’m a Customer Service Specialist with over 7 years of experience delivering exceptional support through email, chat, and phone channels. My focus is on creating positive customer experiences that build trust and loyalty.

Beyond front line service, I bring a strong data management and analysis background — ensuring accurate records, actionable insights, and smooth operational flow. I’m also experienced as an Accounting Course Mentor, which has strengthened my ability to explain complex information clearly, provide structured guidance, and help clients and learners achieve their goals with confidence.

I’m passionate about combining empathy, efficiency, and data driven decision making to help businesses enhance their customer experience and streamline their support processes.

Key Skills:

Customer Service & Live Chat Support

CRM Systems HubSpot, Zendesk, Intercom, etc.

Data Entry, Reporting & Analysis

Inbox and Ticket Management

Training & Mentorship

Microsoft Office & Google W