About Me
Im a Risk and User Safety specialist Trust and Safety for a global FinTech company.
A former Complaint Case Manager Credit Management for an Austalian Telecommunications and Technology company.
Also worked as a Customer Service Associate for a US based online food ordering platform.
I have 8 years of experience in the outsourcing industry, with a background in customer service, chargeback assistance, fraud investigation, debt mitigation and collection, customer retention, complaint handling, and basic sales.
Additionally, I have comprehensive knowledge of CRM tools, e.g., Zendesk, Salesforce, and Twilio.
With my experience in this industry, I can bring a unique blend of enthusiasm, problem solving skills, data driven decision making skills, and critical thinking to achieve customer satisfaction while helping the organization grow and succeed.
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