Loves challenges and opportunities to grow to be better with 9 years of experience in the BPO industry. · Trains new hires and ensures that they are ready for the production floor · Prepares needed materials for training before the class · Conducts training needs analysis whenever necessary to improve trainee performance · Support operations floor for any needed training refreshers and updates · Provide email and phone customer support · Effectively coach direct reports on their performance · Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment · Provide subject matter expertise in handling escalated customer calls as needed · Ensure service delivered to our customers meets contractual Key Performance Indicator ‘KPIs’ and financial expectations · Responsible for the day-to-day supervision of agents...

12 ans inexpérience dans le domaine de matériel de laboratoire. chimiste de formation de base, diplôme en électromécanique et métrologie. ma mission dans ce domaine : l'installation et mise en marche , la formation sur l'utilisation et l'application, maintenance et support technique....

Based on my latest Tony Robbins Personality Test, I am: Tactful in explaining ideas that may impact others on the team. • Patient in working with others on the team, and demonstrating appropriate methods for completing a project with attention to details. • High degree of accuracy while keeping an ear to the project-clock and time-line. • May be sought after by other members of the team because of your high knowledge-base of processes and procedures. • Not an extremist, and will be supportive of team efforts. • Especially careful that there are no loose ends on a project or process that may have been overlooked by others. • Provides a heavy mind-share on projects and ideas. Considers possible areas of trouble that others on the team may have overlooked. • High degree of technical specialty and skill in your area of expertise....

having experience in google cloud and chat process...

Analyzing fraud on the account, analyzing transaction fraud and analyzing check fraud. Answering query questions relating to their billing questions. Selling products appropriately from the company like Connectech, HBO, PPV's, Connectech, Showtime and Bundle packages and etc. Troubleshoots Internet and computer problems. Troubleshoots Voice over the IP issues. Troubleshoots IP-TV's all TV connections, configure smart TV's, Tivo's, DVR's, Remote controls. Key Skills: Microsoft office applications like Excel, Word and Powerpoint, typing and hypertasking skills while talking and doing admin tasks averaging[removed]wpm. Hardware and Softwares problem-solving skills. Proficient in Skype, QQ Messenger, yahoo messenger, facebook, twitter, Instagram, flip board, Google+ and Team Viewer and CMS....

A dynamic professional with over 9 years of experience in: ~ Operations Management ~ Profit & Loss Management ~ Quality Management ~ End-to-End Service Level Management ~ Client Management ~ People Management ~ Risk Management ~ Quality Assurance/ Quality Control ~ Process Excellence ~ GreenBelt Six Sigma ~ Training & Development ~ Root Cause Analysis I am a Certified Lean / Six Sigma Green Belt and skilled in identifying opportunities and developing various green belt projects for business / process excellence Capabilities in transitioning business from US to India and creating process / policy documents. Expertise in identifying the business opportunities and build a project charter and raise an RFP, Request for Proposal Expertise in making decisions regarding the business process to enable end-to-end success through utilization of business process, common tools and business practices...

I've been working for 10 years as Back Office Support in different fields of banking/fintech industry with more focus on Chargeback, Fraud Risk and Underwriting KYC/DD for different companies and individuals, Transaction Monitoring and Portfolio Management of different accounts. My work focused more in being an analyst and admin/clerical support for different departments. I also do thorough investigations, data collection and compile it for proper documentation. In doing so, I need to exhaust all those means available searching online and visiting different sites, international research tools and software such as WorldCheck, Negative Data Bank, etc. I also have the knowledge in handling different Escalations and Customer/Merchant Support. My previous work is also HR Administrative Assistant/Secretary wherein I handle all types of clerical/office admin related duties....

I'm a Forensic Accounting graduate from Asia Pacific University with a published paper on one of the global platforms about Cyberterrorism. Currently I'm engaged to world's fifth largest network of professional firms....

I have some skills developed in content writing, microsoft word, powerpoint, basic excel,wardrobe styling, social media... But i also i want to develop my skills in fields like filmography, phoyography,commercials, corporate finance etc......

For the past 13 years, I have developed competitive skills in customer service, project management, training & development, sales, different administrative task and a lot more. I have worked in different International companies, started as a Customer Service Specialist all the way up to a Product Trainer, a Project Manager & a Compliance and Investigation Manager. I have been working home-based since 2011 and prior to that, I worked in International BPO/Call Center companies such as American Express as a Sr. Account Specialist, in HSBC Bank and Global Services as a Sr. Fraud Analyst and Trainer in the US Credit Card. I am a fast learner, reliable, highly organized, able to multitask, can work in a fast-paced environment and independent. I have up to 15 MBPS high speed wired internet connection at home and have my own room with a suitable working station. I have 2 laptops and 1 desktop that can be used for back ups....