Providing swift resolution to customers complaints, repairing and winning back the customer's trust, delighting customers without compromising company's rules, and delivering positive results with a high volume workload, within a deadline driven environment are some of the valuable skills, the BPO Industry provided me that I could bring to any position. I've worked in both voice and nonvoice accounts for more than 5 years, as an agent and supervisor. I am keen to details and comfortable working in computer-based applications. I am also proficient in Microsoft Office and Google Documents. I have skills in generating and delivering a report within the time frame and doing research and Root Cause Analysis. Multitasking is one of my favorites when I am working. Every day is an opportunity to grow and to learn. I am looking forward to helping you with your day to day operation while acquiring new skills....

I'm a Virtual Assistant/Email Support, working from home and it's been going on for almost 4 years now. I respond to email inquiries, I do basic content writing and I manage social media accounts. I’m knowledgeable in using MS Office, Google Drive Docs, Sheets, Zendesk, Right Touch, Reamaze, Shopify, Mass Planner, WordPress, and Outlook. I like learning new things and I’m open-minded to feedback and suggestions. I have worked in the BPO industry for 8 years. Initially, I was a Sales Agent for an online listing campaign and eventually became the Quality Analyst/POC point of contact for the Quality Assurance Team handling disputes from team leads and managers. I was also in-charge of all the daily data/reports. When the business closed down, I also have worked in TeleTech Philippines handling T-Mobile account as a Chat support agent, assisting customers with billing issues, technical issues, exchange requests and with product inquiries....

- Shopify assistant by coordinating with supplier, order fulfillement, sourcing, graphics, customer support, shipment status and tracking numbers. - Keen to details in Google sheets, Excel and Microsoft Office. - Zendesk Support and Chat - Email and Chat support through Facebook Page and Instagram - Social Media moderator in product advertisement and reviews...

My skills in customer service and research allow me to thrive in fast-paced independent environments that let me put my time management and organizational skills to use. Backed by my communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for businesses. Experiences: Dropshipping | Customer Support Email Support | Zendesk | HelpShift Research | Data Entry Product Categorization *Web and tech savvy *Fluent in both written and oral English Available to start immediately Internet Speed: 10Mbps...

- shopify Guru. Knowledgable about how the shopify platform works, it's theme, apps etc - basic coding. Aside from doing a few admin work, I also fix a bit of html codes via shopify theme editor - customer service. I worked as a csr for 4years, and that involves inbound and outbound call and also chat and email support -order fulfillment assistant and knowledgeable about Oberlo app...

A Service Desk Analyst Level 2 providing technical solutions for VMware, network and ID administration, Active Directory, Microsoft Exchange Server and Citrix-based applications. Spent almost 6 years in the outsourcing industry; 4 years in the technical field and more than a year as a virtual assistant for a US-based telco catering business-to-business transactions of the company. A very systematic and organized individual who has honed being attentive to detail and flexibility from the past experiences. An excellent provider of customer support thus became one of the highest contributors of customer satisfaction....

I know how to navigate Zendesk and would love to extend my working hours for clients over time offers are welcome. I have more than 3 years of experience in Email Support, Customer Care, and Technical Support field. I CAN: - communicate well in English both written and verbal. - build rapport with clients. - work full-time even on weekends and holidays. - work up to 30 hours a week, or more....

Hello, I am a Customer Experience Manager with a great love for all aspects of the Product, with six years of expertise in the field, across Europe I carry with me great learnings taken from the e-commerce and SaaS business. The last company I worked, eWings.com, won the prize for the best “Customer Journey”. I am proactive, very determined and versatile professional. I consider myself a “to do” person. Always willing to give a positive contribution, put into practice my talents, my skills, and my experience and achieve my ultimate potential in a challenging. I am a fast learner and always making the commitment to deliver my best work....

I have been doing freelancing for more than 4 years now mostly doing email support. I have more than a decade year of customer service experience, 4 years of those gained through home-based projects and the rest through BPO industry. I have been part of technical, health, inbound sales and online shopping campaign....