Evangelisca Akiomon
Mowe, Nigeria
Experienced Customer Service Representative/ Quality assurance Analyst
-
Local Time - 04:10 AM
About Me
With over 5 years of customer service experience and proven expertise as a Quality Assurance Analyst, I am committed to delivering excellence in every task. Customers often call me their “last stop” because I go above and beyond to resolve issues, ensuring satisfaction every time.
Key Skills & Expertise:
Customer Service: skilled in active listening, problem resolution, and reducing churn rates while representing brands with professionalism.
Data Management: Proficient in data entry, cleaning, and organizing datasets with accuracy, using tools like Microsoft Excel and Google Workspace.
Quality Assurance: Experienced in monitoring customer interactions across multiple channels, identifying improvement areas, and providing actionable feedback to enhance service quality.
Tech Savvy: Adept with CRM tools, Slack, and other platforms to streamline processes and maintain quality standards.
My Expertise
Explore & Appreciate my Work
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My Education
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Certifications
$5/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
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Total Refund
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Contest Completed
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