I started to work at home as a hybrid customer service representative in 2018 and joined Upwork. My first & current work online is handling incoming & outgoing sales calls, answering emails and chats, and processing orders . My customer service role is to attract potential customers by answering product and service questions, and resolving complaints via phone, email, chat and ticket. I'm hardworkig and a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have an exceptional problem solving skills. I have good English communication skills and can operate new computer programs very fast.I'm a team player & can get along with people very well. I am always willing to go extra mile to give customer an outstanding customer experience. I’m a proactive Customer Service Assistant with more than 8 years of experience in BPO industry handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I had worked in a technical support account based in US for almost 3 years. My responsibilities includes assisting customers on their cellular phone lines, selling phones & loads using customer's credit card, and helping them how to do the troubleshooting steps. I had worked also in an insurance company based in US for 5 years. My role was a back office señior processing expert. I made an outbound calls to the the agents, agent's assistant or policy owners regarding their insurance policy account like withdrawals, transfers, changing ownership & beneficiaries, and etc. I was also given a special tasks in providing not in good order issues directly to the 3rd party insurance companies and working on returned checks. I am also knowledgeable and experienced in the following tools; -Zendesk -Tickets -Shipmonk -Stripe -Authorize.net -Desk.com -Livechat -Ultracart -Sears Order fulfillment -customer service dreamware...

My name is Bernard, Bern for short I just turned 38 this month, married and father to 4 kids. As for me, I'm a typical kind of person who loves cooking, gardening and helping my wife to households chores. I help her to bring our kids to school. I'd rather read books and newspaper or watching English movies than doing online and mobile games. I'm also into sport line basketball and badmiton. I'm a career-oriented person but not workaholic, its just like that I consider my career as part of my life. I would say that term is not only for college graduate but rather to those who give value into it. I'm a goal-oriented which means that i organize and plan everything, and also i focus myself to reach my objective. I'm a driven by purpose. I can do multi-tasking. This is the trait that i developed when i became a dad, and I applied it in working on a call center....