I'm a graduate and a lean sigma black belt. Service Delivery is my forte and over the years, my work experience has brought about a sundry of responsibilities, that I've been at the helm of; Managing Escalations, Teams, Operations, Training and Development, Customer Relations are a few of those. I've spent 8 out of 10 years in the Travel Industry. An expert of Amadeus and Sabre Global Distribution Systems. I've been managing frontline teams in B2C,B2B operations for 8 major markets under different regions such as Asia Pacific, South West Pacific,Europe, U.S, Canada: since 2011. Opportunities of heading service delivery operations for brands like Zuji, lastminute.com Travelocity Asia Pacific and Travelocity Europe Cheapoair, Onetravel.com, Farebuzz.com have been the best and the most learning experiences of my career....

I am an Education graduate. I worked as an travel agent and Customer Service Representative for 2 years for an online travel agency. I have knowledge on how to use Sabre and Amadeus. I'm willing to learn new things. I can adapt easily....

I started out in the BPO Industry catering customer service over the phone as a Reservation and Ticketing Agent for US Airways, a US based airline company, in November of[removed]Since then I had broadened my horizons and the extensive exposure in the business and organization helped me a lot in working my way up towards a leadership role. My experience in lines of businesses are varied as well: Financial, Sales and Customer Care. The diverse background, being keen to details and ability to work with minimal supervision served well with the business success and my clients satisfaction. I have an extensive knowledge in Customer Relationship Management, Operations Management, Risk Management, Performance Management, Outsourcing, Root Cause Analysis, and Data Analysis....

I am an individual looking to get extra source of income by working online as part time with good typing speed and good English and also i am a person who is good with picture editing and Photoshop however i am working full time in a aviation industry for back office work, completely working on Amadeus and Sabre....

HI THIS IS SANJEEV HERE, I HAVE 5 YEARS EXPERIANCE IN NEWSPAPER AS ENGLISH- HINDI-PUNJABI LANGUAGE TYPIST AND PRESENTLY I AM WORKING IN TRAVEL AGENCY AS RESERVATION EXECUTIVE...

over 22 years experience in the travel industry subway customer service, closing sales like there is no tomorrow...

I have a 3 years of experienced that has thought a great deal about dealing with customers.I have developed strong problem solving skills,hone by ability to manage challenging task and deal with demanding individuals. I am keen to utilize my passion for excellent customer service in providing the best possible experience for my clients at a very cheaper rate....

General Virtual Assistant/ Travel Agent I have taken 3 major roles in BPO/Customer Service Stucture - Customer Service Representative, Lead Escalation, Team Lead. For 9 years, I worked my way through the corporate ladder by making sure all tasks and responsibilities are done with accuracy, efficiency and excellency. I have worked with TRAVEL, BANKING, LEASING , FINANCE. Tools Sabre/ Amadeus - Booking flights, hotel, insurance & travel guide - Pricing, ticketing, miles booking, complex booking - phone, chat and email support - Client retention - Website navigation - Deleting of queue, & other Administrative tasks Financial, Banking, Leasing - Responsibilities - Tools Infolease, Star Station, Verint Recording, FRIS dialer, GUI - Monitoring calls and Quality Analyst - Phone, chat, email support - Escalation Other Upwork Jobs - Tools Asana, Trello, Aweber, Isaac, Classmarker, RingCentral, Horizon, Craiglist - Administrative Tasks email, chat...

I have experiences in directing and/or managing all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. I also have broad experience in establishing and implementing performance and service standard by developing and implement process and/or operational improvements to enhance efficiency and effectiveness of operations. I am the kind of leader that is easy to be approached and always give importance to people management with the keen and professional approach to make sure that productivity meets or exceeds service and quality standards....

Travel Consultant, Position time period, May 2005 – August[removed]Associate Corporate Department Manager, August 2013 – August[removed]Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. 2 Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services 3 Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. 4 Supply travellers with pertinent information and useful travel/holiday material guides, maps, event programs etc. 5 Use promotional techniques and prepare promotional materials to sell itinerary tour packages. 6 Handle unforeseen problems and complaints and determine eligibility for money returns. 7 Attend conferences to maintain familiarity with tourism trends. 8 Create and update electronic records of clients. 9 Maintain relationships with key persons. 10 Keep financial statements and documents. 11...