Rheian Santos

I’m a results driven Customer Support and Ecommerce Specialist with 4+ years of remote experience in fast paced, customer focused environments. I’ve supported leading brands like Viking, TalentPop, and AmeriMark, providing seamless customer experiences across ecommerce, travel, and retail sectors.

My core strengths include order and flight processing, issue resolution, and multi channel support email, chat, calls, and social media. At TalentPop, I managed Shopify based order fulfillment, inventory updates, and customer inquiries, ensuring consistent brand satisfaction. At Viking, I specialized in flight bookings and ticketing using Sabre Red, helping travelers navigate disruptions and enjoy smooth, upgraded journeys. I’ve also handled catalog orders, product recommendations, and returns with AmeriMark.

Known for my attention to detail, time management, and calm under pressure, I thrive in helping businesses grow by building customer loyalty and operational efficiency.