I have a 10 years experience in deploying and customizing contact center and CRM applications. Interactive Intelligence Certified Engineer, Very good experience in deploying, customizing, migrating, and troubleshooting Interactive Intelligence ININ contact center applications and other VOIP related products like open source IP PBX applications Asterisk and Elastix. long experience in configuring and troubleshooting VOIP hardware IPPhones, Gateways like Polycom, Sangoma, Sonus, Grandstream. Microsoft Dynamics Certified,very good experience in deploying, fully customizing, and maintaining Microsoft Dynamics CRM and other open source applications as Vtiger and Sugar CRM. Very good experience with SQL database deployment, development, and administration. Long experience with creating and customizing reports for CRM and contact center application including Crystal reports and SQL reporting....

I am looking forward to obtain a challenging tasks to enhance my Experience, develop my skills and reinforce my capabilities....

SunSystems all versions , all modules...

Certified Microsoft CRM and SharePoint professional having 8 years of experience in developing complex business solutions for large organizations using CRM, SharePoint, SSRS, SSIS, jQuery and Backbone....

I am working as a senior software developer, and I would like to help people in designing the database and developing the application....

Development of new Reports and enhancements to existing reports in Power BI based on user requirements. Help transform data into usable information based on the business need Work with the Reporting Analyst and the development team to enhance the data structures used for reporting. Assist with Report validation and Ensure Data Accuracy. Assist with preparing and loading of data from various sources for analysis. Collaborate with Business users to understand their data needs and provide a solution. Present reporting solutions to Business users and seek feedback for continuous improvement....

I participated in the migration Project from ECC to S4HANA for Pharmaoverseas one of the famous pharmaceutical distribution company in Egypt as SAP ABAP technical lead who was responsible for the customs code changed and implemented the required ABAP notes. I have a great experience in requirement gathering and analysis in different modules and in different industries. kindly find my attached resume. I have great experience in debugging and analyzing and writing complex queries and algorithms. I solved a lot of performance issues in different systems....