I have a 10 years experience in deploying and customizing contact center and CRM applications.
Interactive Intelligence Certified Engineer, Very good experience in deploying, customizing, migrating, and troubleshooting Interactive Intelligence ININ contact center applications and other VOIP related products like open source IP PBX applications Asterisk and Elastix.
long experience in configuring and troubleshooting VOIP hardware IPPhones, Gateways like Polycom, Sangoma, Sonus, Grandstream.
Microsoft Dynamics Certified,very good experience in deploying, fully customizing, and maintaining Microsoft Dynamics CRM and other open source applications as Vtiger and Sugar CRM.
Very good experience with SQL database deployment, development, and administration.
Long experience with creating and customizing reports for CRM and contact center application including Crystal reports and SQL reporting.
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