Vivian Gaitho
Nairobi, Kenya
E commerce Fulfillment, Order Management, Customer Support
Local Time - 06:50 PM
About Me
Are your customers waiting too long for responses, or are orders getting delayed and causing frustration? That’s where I come in.
I help growing e commerce and service businesses streamline customer support, order fulfillment, and account management so you can focus on growth instead of firefighting.
✔️ Order Processing & Fulfillment: Reduced order errors by 20% and cut processing time by 15% by redesigning workflows and dashboards.
✔️ Customer Service Leadership: Managed teams handling 10+ accounts, improving retention and resolving escalations quickly.
✔️ Cross Functional Coordination: Worked with sales, marketing, and logistics teams to improve customer satisfaction and reduce churn.
Tools I work with: Shopify, HubSpot, Notion, Google Workspace, CRM systems.
If you need someone who can optimize your customer experience, improve efficiency, and keep customers happy while scaling your operations, let’s connect.
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$10/hr
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