VICTOR RODGERS ONYANGO OLOO

I have over 12 years of experience in customer and technical support, engagement, and management across various industries and locations, including California, Australia, and Kenya. In my previous roles, Ive had the opportunity to work with diverse teams and customer bases, providing solutions and support to address a wide range of issues.
My journey in customer service began at Safaricom PLC in Nairobi, where I served as a Customer Support Analyst for Mobile Data and MPESA Business. During my time there, I honed my skills in resolving tier 2 support tickets, analyzing market trends, conducting training programs, and standardizing technical documents. I also gained valuable experience in risk management and project implementation.
Subsequently, I expanded my expertise globally, working remotely as an IT Support Ambassador for The Wound Pros LLC in Los Angeles, handling complex IT issues and collaborating with cross functional teams to ensure product quality and customer satisfaction