About Me
As a BPO leader, I bring over seven years of dedicated experience in quality analysis and supervision. I excel at cultivating high performing teams, having directly managed groups ranging from 15 to 20 headcounts, and overseeing a larger structure of 40 people, including a team leader, three subject matter experts, and two senior quality analysts. My expertise lies in all facets of customer service and support, from direct interaction across call, email, and chat channels to ensuring exceptional service delivery.
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