Joseph Paulo Gaticales Lizzo

a seasoned digital communicator and customer support specialist with over 10 years of experience resolving concerns through chat and email with care, accuracy, and graceful pacing. I thrive in remote environments where typed words must carry not just answers, but empathy—and where every line typed can uplift a frustrated rider or reassure a worried patient.

In past roles at iQor Philippines and Metro by T Mobile, I developed structured approaches to email troubleshooting, real time chat flow management, and simultaneous channel navigation. I used templated phrases balanced with human warmth, and my multilingual fluency helped me adapt tone for diverse audiences. For deeper inquiries or escalating issues, email became a space for strategic clarity; for fast triage and emotional calibration, chat let me guide users with calm responsiveness.

While I’m fully capable across support channels, chat and email are where I shine most. I bring crisp, kind communication that gets straight to the