Mohamad Zulfitri

I am a devoted Customer Experience CE professional with a track record of improving customer pleasure and loyalty through smart solutions. With over 8 years of expertise in several sectors, I bring a distinct set of communication, problem solving, and data driven decision making abilities. I thrive creating and optimizing customer journeys and gathering relevant feedback.

As an employee, I work with organizations of small and big sizes to create bespoke CE strategies that reflect brand values and provide excellent customer experiences. My areas of expertise include improving customer service, doing user research, optimizing processes, and developing efficient communication channels. I am enthusiastic about assisting organizations in transforming every customer encounter into an opportunity for development, retention, and advocacy.

If you’re looking for a results driven professional who can help you elevate your customer experience and build lasting relationships, let’s connect!