• Brings 10 years of Customer Service experience from the contact center industry from a financial and an eCommerce account; can handle both phone and email interactions.
• Promoted on both contact center to support and manage agent performance.
• Worked virtually as a Training Specialist for a Real Estate company offering virtual assistant services.
• Skilled in training, creating training materials, analyzing performance and coaching.
• Can teach in a virtual environment and knowledgeable in Microsoft Office, Social Media Presence, Real Estate Investment, including basic photo and video...
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