About Me
As a freelancer and an independent contractor, I offer my expertise in operations management and customer service to various clients and projects. I have over 16 years of experience in the BPO industry, where I started as a customer service specialist and rose to the position of operations manager at Alorica, a leading provider of outsourced communication solutions.
I have a track record of optimizing operations, enhancing productivity, and delivering exceptional customer and client satisfaction. Some of my achievements include formulating and implementing strategies to improve individual, team, and site performance, conducting interviews and quality evaluations, and managing site staffing and resources. I also have a BA in English from Pangasinan State University and a Microsoft 365 certification, which enable me to communicate effectively and leverage new skills and technologies. I am driven by results, dedicated to excellence, and motivated by learning and growth.
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$15/hr
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