Cavite City, Philippines
Virtual Assistant | Customer Support | Data Entry
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Local Time - 04:56 PM
About Me
2011 was when my BPO journey started as a Customer Service Representative in a Telco account, being a consistent top performer lead to a promotion as a Supervisor for a Billing line of business LOB way back[removed]On the same year, I was selected to manage Chat Subject Matter Experts, ensuring Operations will have support/coverage during the account’s hours of operations. Account got closed last 2015.
Luckily, I was transferred to a financial account and started over as a Customer Service Representative.
June 2016 was when I joined Workforce Management Team WFM as a Login Admin Analyst, responsible for login provisioning/de-provisioning, maintaining headcount files for the clients.
After 6 months, my WFM career progressed when I moved up as a Scheduling Analyst for a Financial account. Currently in charge of scheduling analysis and providing staff recommendations to meet service center goals.
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$5/hr
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