I have been in the BPO industry for more than 10 years now. I have worked as a Technical Support Rep, Customer Service Rep, Universal Agent csr, tsr and upselling mix, Offline Agent and now as a Customer Service Senior Specialist. Handling escalation call, helpdesk for the reps inquiry, email reports, data and escalation issue. And some other admin task....

I have 10 years servicing Maintaining and Installing all Avaya Equipment. I am Avaya certified, so if there is an issue that can't be solved I can raise a ticket to the Avaya Support team....

Professional working with Avaya Telecom Solution and have 8 years experience in different IT products and Solution. Working in different area like Microsoft, Data Network, Wireless Solution, Call Center Recording, SMB, Open Sourse PBX Solution FREEPBX - ELASTIX - ISSABEL etc....

senior Avaya and Skype for Business Engineer...

I consider myself honest, adaptable, resilient and result oriented. With years of experience in BPO industry specifically in customer support and appointment setting. Knowledge in data and image annotation....

Driven to exceed expectations that are expected, my ability to connect with different aspects of the consumer has proven itself for successful, loyal, and financially promising relationships with customers. Maintaining a detail oriented execution for completion in my work, along side a determined desire to obtain as much knowledge as possible to ensure success and satisfaction, I am able to adapt to any role given and combine newly obtained knowledge with what has been instilled prior to apply many different methods to a situation....

I am Oscar I have more than 7 years working with avaya products at the installation level support and troubleshooting. Installations of PBX Communicacion Manager In my work I have had the opportunity to install from the beginning, having to install the System Platform operating system, Communication Manager, with their respective updates Then syncreonization with the media gateways g700, g430, g450 and all MM and TN cards for the g650 I have done the system configuration at user level, vdn, vectors, trunks CO, SIP, H323, E1 And ending with the implementation in the client's offices with the installation and update of the phones to finish with the implementation Installations of PBX IP OFFICE In my work I had the opportunity to perform the installation from the beginning here I had the opportunity to make the designs looking for the best solution for the applications received After receiving the components I made the connection of the cards to then make the updates to the la...

I am Telecom engineer who has professional experience of Implementing Avaya Aura solutions including Communication Manager CM, Session Manager SM, System Manager SMGR, Presence Services PS, Device Services AADS, Utility Services US, Application Enablement Services AES, Avaya Aura Conferencing AAC, Session Boarder Controller SBC and Avaya Equinox unified solution with Avaya Aura collaboration applications, Avaya Call Center reporting and recording Solutions includingCall Management System CMS & Avaya Call Recorder ACR. I have the experience of all Avaya Releases up to R 8.1...

- Implementing IPOffice IPOCC Call center , reporting and recording -Redhat Linux Administration RHCSA Certified , RHCE - Creating VDN’s , Vectors and skills for call center and IVR - Creating many reports using CMS Supervisor - Creating routing scenariosAAR between AVAYA and any integrated system Skype/CISCO/IPOffice using SIP/H.323 Trunks. - Implementing IVR and MPP connecting to Tomcat applications - Upgrading Xceed Call Center PBX CM[removed]to CM 7.1.2 - Implementing and Support AVAYA and Cisco products - Implementing & deploying SMGR7.1 and Session manger on virtualized environment - Implementing G650 Port Networks in Data center - Supporting & implementing new Scopia solution MCU , Scopia Management , XT-endpoint series and Desktop Server - Handles Service Request tickets and issues with AVAYA - Implementing AVAYA one-x Agents software for call center - Supporting CMS solutions - Supporting SBC Solutions...