I am Oscar I have more than 7 years working with avaya products at the installation level support and troubleshooting. Installations of PBX Communicacion Manager In my work I have had the opportunity to install from the beginning, having to install the System Platform operating system, Communication Manager, with their respective updates Then syncreonization with the media gateways g700, g430, g450 and all MM and TN cards for the g650 I have done the system configuration at user level, vdn, vectors, trunks CO, SIP, H323, E1 And ending with the implementation in the client's offices with the installation and update of the phones to finish with the implementation Installations of PBX IP OFFICE In my work I had the opportunity to perform the installation from the beginning here I had the opportunity to make the designs looking for the best solution for the applications received After receiving the components I made the connection of the cards to then make the updates to the la...

2011 was when my BPO journey started as a Customer Service Representative in a Telco account, being a consistent top performer lead to a promotion as a Supervisor for a Billing line of business LOB way back[removed]On the same year, I was selected to manage Chat Subject Matter Experts, ensuring Operations will have support/coverage during the account’s hours of operations. Account got closed last 2015. Luckily, I was transferred to a financial account and started over as a Customer Service Representative. June 2016 was when I joined Workforce Management Team WFM as a Login Admin Analyst, responsible for login provisioning/de-provisioning, maintaining headcount files for the clients. After 6 months, my WFM career progressed when I moved up as a Scheduling Analyst for a Financial account. Currently in charge of scheduling analysis and providing staff recommendations to meet service center goals....

Hello there - I am looking for part-time work and may eventually be interested in full-time work from home. I currently work on a Support Team and do minor-troubleshooting, data entry, and emails have done minor chats in the past for a fast-growing call center. I commute about 3-hours a day and would prefer to spend my time in a work-from-home environment. Some programs I use daily are: gmail, dms, shipwire, slack, teleopti, ups campusship, and zimbra...

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Hi there! My name is Justine, a Customer Service Support, Billing Expert and a Sales Expert. I also know basic data entry. I'm a fast learner, I'm very dedicated and patient with work. I'm very interested in the job and assure that I can always help you with your needs since I enjoy helping my customer when I was a Customer Support. You can check me out through my public resume. You are free to contact me through my email, facebook or skype. Thanks! Justine...

I know that I am what you are looking for as I am very much equipped with the knowledge and experience for the said position I am applying for. I have been an HF Consultant supporting AU and NZ accounts, have been an inbound sales representative as well supporting a well known automotive account and now as a senior client support specialist for 5 yrs now. I know a lot in terms of engagement with clients/customers, works under minimal supervision and flexible with changes. I just don't want to blend in with many but rather to provide growth and success for a client/company....

1.A result oriented professional offering 4 year of experience on Avaya with domain expertise in IT industry. 2. Responsible for Configuration, monitoring and troubleshooting of Avaya Voice Network related products in a call centre environment. 3. Call flow management , adjunct integration, GatewayG650, G450, Server S8300, S8700, S8800 and administration of Avaya CM, CMS, AES,AAM. 4. Basic knowledge of Avaya SM and SMGR. 5. Working on Nice NIM 4.1 and Engage Call recording solution. 6. Dynamic carrier with strong leadership, prob;em solving and planning skills....

I have extensive Avaya CMS Supervisor experience particularly in analyzing and designing custom tailored reports. I've also used ECHI to perform more in depth analysis on call trends. Sample reports are available upon request....

I am having 11years of experience in UnifiedCommunications solutions....

I currently manage a call center related to Texas Medicaid. I am readily available to complete any task. My top five strengths are Restorative, Relator, Harmony, Consistency, and Arranger....