About Me
Experienced Change Management Specialist coupled with a strong background in Customer Experience Management in the IT Environment. Working in a variety of innovative companies including BCX, Tiger Brands, and ABInBev. I have an excellent command of numerous aspects of the principles related to ITIL Practices with a solid background in data analysis, trending, and improvement management. I have strong people management skills which assist in ensuring SLAs are met and customer satisfaction is achieved. I offer a combination of Strategic thinking aligned to business goals and objectives, Compliance and governance, Organisational Development, Business Partnering, Change Management, Stakeholder Management, Customer Experience, Leadership Development, Performance Management, ITIL Foundation Management, Incident Lifecycle Management and SLA Management.
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