Overall, I have over 10 years of experience in the customer service industry servicing US clients in risk management, corporate travel, charity & healthcare.
I put the customer first all the time. I believe happy customers are the best form of advertising compared to any marketing campaign.
In risk management, I provided phone support for various vital statistics offices in the US.
In charity, I supported campaigns to raise funds for Native Americans.
In healthcare, I provided phone support for thousands of health insurance members, including billing, benefits & coverage inquiries.
In corporate travel, I provided email & phone support for top corporate clients ranging from news agencies, retailers, health insurance, pharmaceutical & technologies companies. Furthermore, I provided back office support as ticketing lead for top VIP business travelers. I also specialized in root cause analysis of agent errors.
I also have sermon & general transcription experience for various churches
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