Molebogeng Kgosi

I have always loved bringing solutions to problems and that had lead me to follow a career as a customer support which I can proudly say that I managed to acquire extensive experience in customer support and administration. Over the course of my career, I have sharpened my skills in technical support, project management, and cross functional collaboration, which enables me to contribute significantly to the success of my work within a team or individually.

During my tenure at Adapt IT, I played a crucial role in elevating our SLA performance from 40% to 85% within just three months. This remarkable improvement not only garnered an award for the best team but also solidified our reputation for exceptional customer service. My responsibilities included troubleshooting technical issues, guiding users through complex processes, and ensuring seamless integration with various ticketing systems, such as Zendesk, Monday.com, to name a few.

I am passionate about leveraging my skills to drive.