About Me
- Implementing IPOffice IPOCC Call center , reporting and recording
-Redhat Linux Administration RHCSA Certified , RHCE
- Creating VDN’s , Vectors and skills for call center and IVR
- Creating many reports using CMS Supervisor
- Creating routing scenariosAAR between AVAYA and any integrated system Skype/CISCO/IPOffice using SIP/H.323 Trunks.
- Implementing IVR and MPP connecting to Tomcat applications
- Upgrading Xceed Call Center PBX CM[removed]to CM 7.1.2
- Implementing and Support AVAYA and Cisco products
- Implementing & deploying SMGR7.1 and Session manger on virtualized environment
- Implementing G650 Port Networks in Data center
- Supporting & implementing new Scopia solution MCU , Scopia Management , XT-endpoint series and Desktop Server
- Handles Service Request tickets and issues with AVAYA
- Implementing AVAYA one-x Agents software for call center
- Supporting CMS solutions
- Supporting SBC Solutions
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$30/hr
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