Michelle Owili-Freelancer in Nairobi,Kenya

Michelle Owili

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Nairobi, Kenya

Customer Support Specialist

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Local Time - 05:33 PM

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Full-time : 30+ hrs/week

About Me


A professional with expertise in Peoples Operations, Project Management, Compliance, Management, Administration, Customer Experience, and Business Administration. Currently excelling as a Customer Experience/KYC/Risk & Compliance Specialist, Ive implemented robust KYC processes, reducing fraudulent accounts by 15%. Formerly a Customer Service Supervisor, I optimized KPIs and implemented consequence management strategies. In administration roles, I showcased financial management skills and provided comprehensive support. As a Communication and Marketing Strategist, I led successful campaigns contributing to brand enhancement. With a diploma in Business Administration and Management, I bring a strategic, data driven approach to drive success in roles focused on compliance, management, administration, customer experience, and talent development.

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$12/hr

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