Mercy Chepngeno

With 3 years of experience as a Customer Support Representative, I have honed my skills in providing exceptional service and resolving customer issues effectively. My background includes extensive experience in both technical and non technical support roles, where I have consistently delivered high quality service.
Skills:Communication: Proficient in articulating solutions clearly and concisely, both verbally and in writing.Problem Solving: Adept at diagnosing and resolving customer issues quickly, ensuring minimal disruption to their experience.Technical Proficiency: Experienced with various CRM systems, ticketing systems, and support tools, enabling efficient management of customer inquiries.Empathy: Skilled at understanding and addressing customer concerns with a compassionate and personalized approach.
Customer Support Representative at CCI Kenya: Handled a high volume of customer inquiries via phone, email and chat, maintaining a satisfaction rate of 90%.
Resolved technical issues