About Me
Skilled and customer centric Fraud Investigator & Dispute Specialist with over 4 years of experience in banking operations, dispute resolution, fraud detection, and vulnerable customer support. My professional background spans global institutions like Fiserv, Barclays, Accenture, and FIS Global—where I’ve consistently delivered high quality service and risk mitigation in fast paced, regulated environments.
I specialize in managing transaction disputes, investigating fraudulent activity, and resolving customer complaints with empathy and precision. From handling vulnerable customers during emotionally sensitive claims to conducting root cause analysis on recurring fraud patterns, I bring both technical skill and emotional intelligence to every interaction.
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