Mary Wacuka

Versatile and enthusiastic professional with over 2 years of experience in customer service. Proven ability to maintain strong customer relationships, implement strategies to achieve organizational objectives, and deliver excellent service. Skilled at nurturing new and existing business relationships through clear communication and constant refinement of processes to accelerate response times.
My skills
Evaluated customer issues and managed database functions
Performed and met call handle standards in fast paced call center environments.
Documented information from callers to update records and keep notes current on issues.
Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude.
Educated customers on available services to meet needs.
Used problem solving tactics to analyze and troubleshoot customer challenges.
Multitasked to resolve inquiries in real time, whilst giving customers full attention.
Listened actively to complaints, feedback a