About Me
I am an expert in customer experience with 15 years in the consumer business
portfolio. I am a resourceful team player who excels at managing strategic
accounts through the client lifecycle with experience of handling both
consumer and financial services. I am able to leverage on agile ways of
working in a customer environment to ensure that key performance
indicators and service level agreements are met and go above Customer
expectations. I have strong customer obsession skills which include but not
limited to customer journey mapping, NPS business analysis, Quality
assurance, creating product backlog, usability and user experience testing,
process design and managing product lifecycle. Ability to test and analyze
products to identify areas of improvement. I am driven by servant
leadership and customer obsession is my mantra.
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$15/hr
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