Mark Domequil-Freelancer in Manila,Philippines

Mark Domequil

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Manila , Philippines

Reporting Analyst/Business Intelligence/Team Leader/Customer Service

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Local Time - 05:39 PM

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Full-time : 30+ hrs/week

About Me


I am a Team Leader that handled Business Escalations for at&t. Extensive management experience and great focus on agent development. Being the gate keeper of calls that would escalate into a lawsuit, my main role is to make sure, that the escalation calls are handled and turned into a complete resolution.

Customer Service: I have worked as a Call Center Agent contracted by At&t for 6-7 years and is highly trained for handling customer inquiries, issues and resolution. I dealt with customers with their general questions, billing inquiries and dispute filing, basic upgrades and the likes.

Data Analytics/Reporting: With an experience of 4-5 years of Data Mining/Data Visualization/Business Intelligence and reporting, i have created, improved and contributed to the success of the current offshore contact center i'm employed into by tailor fitting daily reporting to the needs of the business.

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