About Me
I possess a vast experience of 7 years in customer support, offering services via phone calls, emails, or chats. I specialize in replying to customer queries, giving the right product info, troubleshooting problems, and delivering empathetic solutions to concerns. I possess excellent skills in complaint handling and professionalism and keeping detailed records in a CRM system for all interactions and transactions.
I proficiently use CRM tools like Aircall,Zendesk,Gorgias,Shopify ,Trello,Jira and PBI.
I have supported markets across the globe mainly in Europe, Africa and Asia.
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