Josephine Torralba

With over 12 years of working in a BPO industry, I already have mastered providing an outstanding customer service and it had always been reflected on my customer satisfaction surveys. Ive worked as a customer support specialist, from placing customer order online, tracking shipments up until service recovery. I have managed to explain bill disputes, and later on became a technical support, to troubleshoot cable, internet and phone issues. I have been phone banker with US banks, both inbound and outbound. I have done basic emails and chat services since that is our mode of communication, may it be for updates, reminders and others. The last job I handled with be a B2B SALES
it was an outbound cold calling , we also do follow via email to our clients.
Some of my skills aside from being phone support, include doing administrative task, email management, transcription and I also have the ability to write articles etc. The only thing I can promise is that I always provide quality work .