Joan Chelanga

Hello, my name is Joan and I am excited to apply for the Customer Support Specialist position.
I have a Bachelors degree in Electrical and Communication Engineering and have over 3 years of experience in customer support roles. I am highly skilled in responding to customer inquiries via phone, email, and chat in a courteous and timely manner. I have a proven track record of providing product information, troubleshooting issues, and offering solutions to customer concerns.
I have a strong ability to handle and resolve customer complaints and issues with empathy and professionalism. I am proficient in maintaining accurate records of customer interactions in CRM systems and collaborating with other departments to escalate and resolve complex customer problems. I am dedicated to upholding our companys commitment to delivering exceptional customer experiences.
I possess communication and interpersonal skills, along with strong problem solving and decision making abilities.