Janice Kabugi
Nairobi, Kenya
Experienced E commerce Professional | Operations | Customer Experience
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About Me
Dedicated and results oriented, I bring over 8 years of extensive experience in e commerce operations, specializing in customer and client management, account management and reconciliation, quality analysis as well as content creation and warehouse processes.
My passion lies in enhancing customer and client experiences, optimizing processes and leveraging data driven insights to drive growth and achieve organizational objectives. I have developed a keen eye for detail, a strategic mindset, and a passion for problem solving and innovation.
I leverage my expertise in communication, Excel and data analysis to streamline processes, enhance efficiency, and resolve issues in a timely and effective manner. I also design and implement new communication strategies and training programs to improve staff development and partner engagement. My mission is to contribute to growth and success by driving operational excellence and partner experience.
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