Hindu Saad
Nairobi, Kenya
Virtual Assistant|| Admin Assistant|| Customer Support|| CSAT
Local Time - 11:45 PM
About Me
I am a Results driven Admin Assistant with over 5 years of experience in delivering exceptional customer
service across FMCG, E Commerce, Hospitality, and Healthcare sectors. Proficient in utilizing a range of customer
service and operational tools to enhance service delivery and operational efficiency. Experienced with CRM
systems for managing customer interactions, Call Centre Studio for handling calls, and Help Desk software for
efficient ticketing and issue resolution. Skilled in using Tableau for generating insightful reports, and ERP systems
for processing payments, order placements, tracking order journeys, and on boarding new clients. Adept at
Satisfaction CSAT surveys to gauge and improve service quality. Additionally experienced with Odoo and a solid
understanding of cyber security best practices to ensure data protection and prevent security breaches.
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$15/hr
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