Geofrey Kirika
Nairobi, Kenya
SaaS/B2B Customer Success Manager | Tier II Technical Customer Support
Local Time - 12:49 AM
About Me
Dynamic and results oriented SaaS/B2B Customer Success Manager | Tier ii Technical Support with over 5 years of experience. Successfully reduced churn rates and increased customer retention in the EMEA region. Skilled in strategic customer advocacy technical, customer support and technical problem solving, driving increase in product adoption.
I possess expertise in CRM tools such as Zendesk Administrator, JIRA, Confluence, Airtable, Slack, and HubSpot, and am proficient in collaboration.
Lets connect to explore how I could contribute to your organization.
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