About Me
I ampersonable and highly dedicated IT Support professional, I have a good amount of experience in providing excellent desktop and IT support to the current organizations clients.
I have been helping with issues, and offering unparalleled support to remotely working employees. My key contributions in the current role:
• Provide first level technical support to the end users.
• Identify the hardware, software, and networking system related issues and resolve them.
• Carry hardware repair for devices that are not covered by a vendor maintenance program.
• Work closely with the senior administrator for resolving complex issues.
• Ensure compliance of the activities with the IT department policies and strategies.
• Perform other activities as directed by the departmental head.
I have secured a top position in my National Diploma in IT from Walter Sisulu University.
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