Baguio, Philippines
General Virtual Assistant, Customer Service, Travel Consultant, Cus
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Local Time - 07:28 AM
About Me
General Virtual Assistant/ Travel Agent
I have taken 3 major roles in BPO/Customer Service Stucture - Customer Service Representative, Lead Escalation, Team Lead. For 9 years, I worked my way through the corporate ladder by making sure all tasks and responsibilities are done with accuracy, efficiency and excellency.
I have worked with TRAVEL, BANKING, LEASING , FINANCE.
Tools Sabre/ Amadeus
- Booking flights, hotel, insurance & travel guide
- Pricing, ticketing, miles booking, complex booking
- phone, chat and email support
- Client retention
- Website navigation
- Deleting of queue, & other Administrative tasks
Financial, Banking, Leasing - Responsibilities
- Tools Infolease, Star Station, Verint Recording, FRIS dialer, GUI
- Monitoring calls and Quality Analyst
- Phone, chat, email support
- Escalation
Other Upwork Jobs
- Tools Asana, Trello, Aweber, Isaac, Classmarker, RingCentral, Horizon, Craiglist
- Administrative Tasks email, chat
My Expertise
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$5/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
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