Hello! Welcome to my profile. My name is Susan, and I'm a dedicated customer service and sales professional. I have over 10 years experience growing businesses, and providing world class customer service via email, chat, phone and face-to-face interactions. I also have a Bachelor's degree in Computer Forensics, so I am very comfortable with providing technical support. Thank you for stopping by! -Susan...

I am working full time as a Senior Engineer in IT Service desk for the past 6 years. I have knowledge in Service-now,Zendesk, Powershell, Azure,Active Directory and Microsoft Office....

Currently working as a Data Analyst in the BPO industry, I usually handle multiple data sets as a part of my daily corporate job. So far I have helped multiple clients make sense of their data by providing business insights via dashboards, reports and presentation decks....

I am a hard-working and self-motivated worker with 5 years of experience in customer service chat, email, and phone support at three different companies. I also have 8 years of experience as a preschool teacher in a private school with the English language as its medium of instruction. I am able to focus on work without the need for much supervision....

Over the past 7 years, I have acquired experience and skills in providing customer and administrative support. I also recently graduated with a degree in agriculture, and is reviewing to pass the board exam to provide services for those in need. Multitasking and having an eye for detail is second nature for me; it happens when you become a Mom. I'm also a team-player and I'm not afraid to give feedback or suggestions, even if they may be negative. Hire me, and you won't regret a single penny you'll spend for my services....

I started to work at home as a hybrid customer service representative in 2018 and joined Upwork. My first & current work online is handling incoming & outgoing sales calls, answering emails and chats, and processing orders . My customer service role is to attract potential customers by answering product and service questions, and resolving complaints via phone, email, chat and ticket. I'm hardworkig and a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have an exceptional problem solving skills. I have good English communication skills and can operate new computer programs very fast.I'm a team player & can get along with people very well. I am always willing to go extra mile to give customer an outstanding customer experience. I’m a proactive Customer Service Assistant with more than 8 years of experience in BPO industry handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I had worked in a technical support account based in US for almost 3 years. My responsibilities includes assisting customers on their cellular phone lines, selling phones & loads using customer's credit card, and helping them how to do the troubleshooting steps. I had worked also in an insurance company based in US for 5 years. My role was a back office señior processing expert. I made an outbound calls to the the agents, agent's assistant or policy owners regarding their insurance policy account like withdrawals, transfers, changing ownership & beneficiaries, and etc. I was also given a special tasks in providing not in good order issues directly to the 3rd party insurance companies and working on returned checks. I am also knowledgeable and experienced in the following tools; -Zendesk -Tickets -Shipmonk -Stripe -Authorize.net -Desk.com -Livechat -Ultracart -Sears Order fulfillment -customer service dreamware...

I began my career in a Call Center Industry to support customers in the US as a sales agent, after 2 years, I switched my career being a technical support representative then after a year and 6 months I switched my career back in sales as a customer experience and sales consultant to create leads for potential buyer customers in Australia. I’ve always been skilled at bringing people together and working towards common goals. My experience successfully leading teams and the company meeting their goals and quotas, and I’ve been building a career as driven customer experience and sales consultant since then....

Reliable patient always polite experienced customer support representative. I like to find a good solutions for even the hardest customers....

As a confirmed French Specialist Relation Client, interpreter and speaker, I have a good experience in Customer Service and Business Communication, Problem Solving, Analytical and Data Skills, technical and very good sustained communication, which will make me the ideal candidate for the job....

My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail-oriented and organized professional I take pride in completing assignments on time and with accuracy. I am proficient in MS Office such as Excel and Word. I am knowledgeable in Google docs and sheets. I can type 50 words per minute and possess good communication skills both written and verbal. Since I have been working as a Data Entry for more than 1 year I can work on the most popular data entry software. I also can learn new software in a time-efficient manner. I am competent in using keyboards, Misc: - ZenDesk Updating Statuses, Internal Replies, Assigning Ticket to correct Dept, Replying to Customer Queries - Data Entry - Web Research - WordPress - Order Processing - Google Drive - Dropbox - Data Mining - Copy and Paste - Typing...