I have been working for more than 7 years, experienced in task management. Able to do data entry, data analysis, salesforce, customer services, zendesk, CRM and web research. Strong background in Travel, Tourism, Hospitality, Event and Food-Beverage Industry. Expertise in hotel consultancy. Could work with less supervision and short-time line based. Able to provide further suggestion for more seamless process and better outcome. Look forward to work together as a team!...

Hi my name is Ichsan, I have great experience in Customer service for more than 3 years when i work as Customer service and Payment Specialist when i work at Traveloka.com E- commerce online travel agent from Indonesia. At Traveloka i handling customer for order,verify and refund customer transaction, I also help another team Flight and Hotel when high season for issued voucher and helping check in problem I usually used Zendesk and Salesforce at Traveloka.com for handling and resolve customer complaints via email, social media, or customer service tools like zendesk and salesforce. My warms ways of handling customers will support you in ensuring their loyalty. - E- mail support and Live chat support services - Phone Support - Other Support Services Outsourcing Customer service to us will help you fast track customer technical issues and satisfy your customers by delivering a higher quality of service. And a happy customer is always a Loyal Customer!! Regards....

Welcome to Solafid, the ultimate Zendesk implementation partner as well as business analysis company you can work with. Throughout the years we have accumulated a lot of knowledge from actively using Zendesk all the time. Now we are turning that knowledge into one comprehensive service that helps companies better understand and assess their customer support needs and requirements....