With more than 3 years of experience in Workforce and Call center management, specialized in Real time, Workforce reporting , Scheduling, during my career I gained the ability to work with different cultures, and lead projects and process deployment successfully, I enjoy working with teams and seeing them grow, I have been able to lead and change my team on multiple scales, to have their new ideas and embrace them, democratically to reach all of the objectives , Gained new skills through my experience in workforce department in several accounts at Teleperformance company and I am ready to face any challenge and pursuing my future career goals....