I am a support and service-oriented professional with extensive experience achieving client objectives and managing successful customer service and solution implementations, I have over 16 years’ experience in customer support and service, and I possess a wide range of knowledge, skills, and expertise that will enable me to contribute toward the success of your company I have worked in similar positions and most recently I worked remotely in a distributed team as a Technical Manager for a SaaS company where I oversaw the support/service helpdesk, trained and onboarded clients and made sure that customer inquiries, complaints, billing questions and payment/refunds requests were handled in time and in a professional manner. I calmed angry clients, repaired trust, located resources for problem resolution and designed best-option solutions. I also helped in lead generation, sales and Interfaced often with internal partners in accounting, sales, and development teams to bring new business....