September 2016 - April 2018 

we were dealing with
US &amp; UK customers in the areas of -Financial advising and credit card
acquisition and providing Alarm system products My Main responsibilities: -Meeting
the client's Key Performance Metrics and Service Level Agreements -Team
Management -Taking escalated calls -Recruitment -Identifying operational issues
and suggesting possible improvements. -Working with other supervisors and
management team members to support agents and maximize customer satisfaction
 -Monitoring and evaluating agent performance, providing learning or coaching
opportunities, and taking corrective action, if necessary. -Ensuring agents
understand and comply with all call center objectives, performance standards,
and policies&nbsp;

Team leader & Training coordinator | Triple Vision

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