RESUME

Dear Recruiter,

I hope this message finds you well. My name is Cynthia Phetla, and I am excited to explore new career opportunities in Gauteng. With extensive experience in customer service, B2C strategy, project management, and creative marketing, I can contribute meaningfully to your organisation.

Key Accomplishments:

• Customer Service Excellence: At Massmart, I reduced service call backlogs from thousands to under 120 tickets weekly, improving efficiency and driving customer satisfaction to achieve a 70% NPS for stores and 50% NPS for online channels.
• Innovative Training Leadership: Designed and implemented the "Happy to Help" program, achieving 90% completion across 1,691 associates and contributing to a 4.5 CSAT score.
• Creative Marketing Expertise: Managed large-scale marketing shoots, coordinated budgets, and delivered projects on time while maintaining excellent communication across departments.

Professional Strengths:

• Leadership and Collaboration: Successfully led cross-functional teams to achieve shared goals.
• Problem-Solving and Adaptability: Thrived in dynamic environments, driving solutions to complex challenges.
• Customer-Centric Focus: Delivered exceptional service that created lasting positive impacts.
• Organizational Excellence: Brought structure and attention to detail to ensure project success.

I thrive in roles that allow me to create measurable impacts by improving processes, supporting teams, and aligning strategies with business objectives. My adaptability, proactive approach, and results-driven mindset make me a valuable asset to any team.

Attached is my resume and for your review. I look forward to discussing how my skills and experiences align with your organisation's needs. Thank you for considering my application.

Ubuntu,

Cynthia Phetla

076 307 1537 or 082 951 714

LinkedIn Profile

https://www.linkedin.com/in/cynthia-phetla-a2407666/

Johannesburg, South Africa

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