A
Call Center Executive with a wide range of experience in the BPO industry as a
Caller, Supervisor,Trainer,Verification Head, Team Leader.&nbsp; Able to work on own initiative and as part of
a team. Proven leadership skills involving managing, developing and motivating
teams to achieve their objectives. 

&nbsp;

MAJOR ACHIEVEMENTS

&nbsp;

1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Conducted regular feedback session with
the executives

2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Regular interaction with the offshore
client regarding optimum quality assurance.

3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Creating Sales Reporting for Clients.

4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Handled Escalations of the customer.

5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Handled Verifications for different
processes. 

&nbsp;

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