<h3>Victoria Maloba</h3>Business Development Executive | Customer Service | Business Intelligence | Tech SupportContact: 0739305418 / 0742428518 | [removed] Skills</h4><ul><li>Client Relationship Management: Proven ability to build and maintain strong client relationships, enhancing customer satisfaction and retention.</li><li>Lead Generation: Expertise in generating leads and identifying potential clients for IT projects, particularly in the USA, UK, Europe, Middle East, and Africa.</li><li>Negotiation: Strong negotiation skills, effectively closing deals and securing profitable contracts.</li><li>Communication: Excellent communication skills with the ability to articulate complex ideas and foster collaborative environments.</li><li>Data Analysis: Proficiency in analyzing financial and operational data to inform strategic decisions and improve efficiency.</li><li>Technology Integration: Skilled in implementing and managing CRM and other technology solutions to streamline operations and improve service delivery.</li><li>Leadership and Team Management: Experience in leading, training, and managing teams to achieve high performance and meet organizational goals.</li></ul><h4>Education</h4><ul><li>Certificate: Data Analytics Using Microsoft Power BI</li><li>Alison, Jul 2023</li><li>Bachelor of Economics</li><li>The Catholic University of Eastern Africa, Jul 2018</li><li>ACCA</li><li>Strathmore University, Sep 2013</li></ul><h4>Professional Experience</h4>Jan 2023 - PresentFinancial Client AdvisorPrudential Life Assurance<ul><li>Generated new business by increasing client portfolio by 30%.</li><li>Managed and maintained a database with over 500 client records.</li><li>I improved pipeline management efficiency by 40% through CRM and email marketing tools.</li><li>Negotiated contracts, increasing profit margins by 12%.</li><li>We designed a sales process achieving an 80% closing ratio and 93% retention rate.</li><li>We exceeded targets with over 150 calls and 25 prospective client meetings weekly.</li></ul>Jan 2021 – Dec 2022Customer Service and Operations LeadSt. Peters Orthopedic and Surgical Specialty Hospital<ul><li>Led hospital operations, procurement, logistics, and customer service.</li><li>Negotiated contracts and managed procurement for medical equipment.</li><li>We implemented logistic strategies to optimize transportation and reduce costs.</li><li>I have conducted operational audits to ensure compliance and process improvement.</li><li>Enhanced patient experience, achieving 100% customer satisfaction and a 20% increase in customer retention.</li></ul>Jan 2014 – Dec 2020Internal Audit and Tech SupportTrident Insurance Company<ul><li>Provided desktop, technology, and server support for 250 internal users.</li><li>I managed over 15 projects, exceeding expectations for quality and management reports.</li><li>Supported new branch setups and performed year-end financial and compliance audits.</li><li>Generated cross-serving wins through service knowledge and contract negotiations.</li><li>I prioritized high-effort products through an evaluation framework.</li></ul>

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