OPERATIONS/INVENTORY CONTROL MANAGER

CHARISMA BRANDS LLC

Jul 2017 ‐ Sept 2023

INVENTORY CONTROL/SALES SUPPORT

§ Reduced operational costs through optimized inventory control measures.

§ Improved accuracy in demand forecasting, leading to reduced stockouts and overstock situations.

§ Enhanced collaboration between departments, leading to a more streamlined and profitable inventory management process.

§ Financial alignment with the operational budget, showcasing a more efficient and effective use of resources

SOURCING/QUALITY CONTROL

§ Enhanced vendor relationships and a more robust validation process, leading to improved product quality and consistency.

§ Reduced incidents of poor-quality products reaching the market, preserving the brand's reputation and customer satisfaction.

§ Maintained compliance with safety standards, especially crucial for select SKUs and platforms like Amazon Vendor Central, Seller Central, Walmart, and other Marketplace Channels.

§ Achieved cost savings through better negotiation terms with inspection and, testing companies, contributing to improved cost-effectiveness in quality control processes.

LOGISTICS

§ Streamlined and efficient logistics operations, reducing delays and improving the reliability of shipments.

§ Cost savings achieved through optimized container shipments and identifying opportunities to reduce freight costs.

§ Compliance with regulations and standards, ensuring smooth operations and customer satisfaction.

§ Enhanced financial management with updated records and margin analysis, contributing to better decision-making.

§ A well-structured and efficiently managed customer service team led by capable supervisors, ensuring adherence to KPIs and delivering high-quality service.

§ Increased customer satisfaction and retention due to improved interactions, resulting in strengthened customer loyalty and positive brand perception.

§ Successful trade show participation, contributing to brand visibility, product showcasing, and effective networking within the industry

CUSTOMER SERVICE

§ Hire and mentor supervisors and ensure performance KPIs are met by customer service-facing reps;

§ Lead initiatives in improving interactions with consumers and retailers to increase customer satisfaction and retention

§ Assist in planning and coordination of trade shows

OTHER INTERNAL OPERATIONS

§ Organize, Plan, prep, and coordinate sales meetings: sales materials, sample prep, photography, and sample shipment.

§ Led the ERP implementation/integration

§ Set up marketplaces like Amazon 1P/Walmart/AAFES/Macy’s etc

§ Prepare all sales reports for upper management

Mildred

Useful links

Company

Information

Content Writers

Freelancers

Freelance Jobs

Online Jobs

Designers

Developers

Translations