Job Description

Additional Knowledge of Document Management System.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Email account configuration & support.
Applications and ERP Administration & Support
Assisting with network administration tasks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as required.
Provide support, including procedural documentation and relevant reports.
Support the roll-out of new applications.
Work continuously on a task until completion (or referral to third parties, if appropriate)
Priorities and manage many open cases at one time.
Responding in a timely manner to service issues and requests.
Troubleshooting systems and applications: Running diagnostics on malfunctioning hardware or software and finding solutions for any issue and implementing it.
Providing assistance to company staff or clients with technology-related issues: Understanding the issue and its cause, solving the problem, and explaining the problem to the staff member or client.
Educating coworkers about network security and best practices for computer usage.
Monitor security certificates and company compliance of requirements.
Document and Maintain IT Inventory.
Review and Resolve IT Helpdesk Requests.
Prioritize and Escalate Issues as Necessary.
Update daily operations in the worksheets in IT service desk.

IT Support