<div>Client was responsible for the maintenance of their schools as part of the Company</div><div>commitment to its corporate social responsibilities. Client provides an identified list of</div><div>services to these schools using third party Assigned Contractor, which include but not</div><div>limited to general building maintenance, Safety routine assessment and management,</div><div>A/C maintenance services, supplying office equipment and Janitorial and Gardening</div><div>services. Earlier, Client had no portal or any other online collaborative tools to</div><div>communicate and track any raised requests either with the School Principles or the</div><div>Assigned Contractor. Instead, a paper-based process has been in practice since few years.</div><div>Hence, Client decided to automate this routine process by developing a web-based online</div><div>ticketing portal which shall create an electric medium of collaborative communication between</div><div>Client Administrators, the schools Principles as well as the Assigned Contractor. This system</div><div>provides end users the ability to initiate tickets, input a feedback, monitor and track the status of</div><div>each ticket along with receiving system notifications whenever needed and provides set of data</div><div>reports detailing the overall system activities at any given time.</div>

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