We are a boutique call center located in Manila Philippines with experience in Customer Service, Technical Support, Telemarketing and Social Media Management. Our clients are mostly in IT and Telecommunication industries. We dedicate a team for every projects we handle, the team compose of Agents with Team Leader assigned for every 10 agents on board and a quality assurance specialist to ensure we meet the standards and provide great quality of service to our clients. I can tell more about our company and our people, you may reach me in my skype: dio Vasquez and e-mail address [removed] Looking forward to hearing from you soon....

My name is Khristine Liza Palma-Atabelo, Virtual Assistant, 32 years old a graduate of Bachelor of Science in Information Technology. I possess 8 years of experience of being a Customer Service Representative, Technical Support Representative, Travel Specialist, Resolution Specialist of the United Health Group. a Virtual Assistant to a Travel Agency....

I have 10 years experience being a Customer Support Representative. I've worked in Telus International Philippines and I've handled different accounts. My first account in Telus was an Energy account. I was an Inbound Customer Phone Support Representative for 3 years. After that, I got transferred to gaming account Zynga where I do email, chat and phone support. I've stayed on this account for 5 years At this time, I'm a Social Media Advocate where we answer inquiries of customer via Social Media sites like Facebook, Instagram, Twitter etc....

I have more than 10 years of work experience in BPO industry. I've in-depth knowledge about providing great customer service and how to deal with them as I am previous part of Escalation Team. I am good in selling products. In fact, I ran my own Online Fb page mainly for selling imported/branded and locally made items to support our community. I became part of High Sales Team way back when I was in HSBC, Philippines. for 3 years. I was awarded as Top agent for sale in the Enterprise. I also worked as Subject Matter Expert or Operations Coordinator in Capital One Philippines Support Services for 5 years. As an SME / Operations Coordinator I provided assistance and train our new hires and outlier agents to ensure they will be able to answer our customers inquiries. I also handle escalated calls and call back request from our cardholders. I also provided Administrative Assistance to the upper Management as needed and provide recommendation if there's something that needs to be corrected...

I am one of the more dedicated individuals who take their professional lives as seriously as they take their personal lives. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time....

To secure a position where I can effectively utilize my technical and customer service expertise .I have been working as a technical support/customer service representative for almost 8 years and my daily tasks enables to be more efficient when it comes to resolving technical issues like internet connectivity.I have also been trained on how to handle customers which helped me a lot on developing my customer service skills. My goal is to apply these skills for the development and betterment of the company. Here are my areas of Expertise: -Customer service -Internet connectivity issuesWireless and Hardwired connection -E-mail configurationClient emails, Webmail -IP TV issuescable boxes -VOIP issuesno dial tone,call quality -Problem analysis, use of judgment and ability to solve problems efficientlytechnical issue -Creating accounts for customersusing software provided by the account/company -Managing Data -Data Entry -Basic HTML coding -Amazon customer service...

I already have experience for lead generation in B2B for IT company in London Canada, which is my on going project now outside Freelancer. I'm currently using Yelp, and Business Better Bureau and more to generate leads for business and doing initial connection with them such as sending email and calling them. So it'll be much easy for me to do the job. I can surely provide you a positive leads, I'm pretty confident with that. Customer Service - From 2013 to 2017 Inbound calls/chat and email support EGS an Alorica Company - Barclay Card US Senior Product Quality Analyst - From 2017 to 2019 Paper works/Back office job/Reviewing call of my agents HC Consumer Finance Phil Home-based Virtual Assistant - From 2019 to present The Kidney Clothes Program of Canada - Part-time job Sales Account/Lead Generation/Cold calling QA World - Quality Analyst From[removed]present Analyzing calls/Transcribing...

Ive have worked in the BPO Industry for 8 year, since 2008, I have handled several accounts such as Telco, Healthcare, Cable TV, financial, online shopping, online streaming and travel account as a Customer Service, Billing and Tech Support for an American, Australian and UK campaigns through chat, email and calls. Being in the Industry for quite some time now makes me familiarize the duties and responsibilities of a Customer Service Representative, billing and technical support I do know how to handle all types of customer.. I believe its always in a matter of how you explain things to the. I am a hard worker, I can work anytime, I can be dependable and I can even finish work ahead of time. I am open to learning new things to improve my ability and to also broaden my knowledge and skills....

A work-driven individual, I have been in the Business Process Outsourcing industry for more than a year. My ultimate goal is to ensure that the services offered by a certain organization to the public and private consumers have been delivered in a timely and accurate manner and customer satisfaction has been met. I have handled different customer inquiries via call inbound and outbound, text, chat and also via e-mail. My tasks includes coordinating with the billing team regarding cancellation of orders and accounts, refunds and billing statements, tracking packages and orders. I also help in looking up for answers for customer's product issues and concerns by contacting the product specialist. I try to contribute with the implementation of marketing strategies, programs and campaigns and help in managing product inventories and submitting daily, weekly and monthly end-of-day reports. I am always interested in learning new things, simply because I always believed that learning doesn't...

- Technical Support Representative under an email provider company in the USA - Ensures the Process of call handling and Policies are met in giving services. - Handles customer’s technical issues regarding their email account. - Provides technical solutions and updates for each software that was offered by the company. - Assures that every solution or option given to the customer is within range of scope and in accordance to quality and company policies - Meet company requirement on sales as a major metric...